Returns & Refund Policy

Last updated: April 2026

Because Magendoo sells digital services (not physical goods), our returns policy is designed around service delivery milestones rather than item returns.

The Extensions Themselves

The Magento 2 extensions are MIT-licensed open-source software available at no cost on GitHub. There is nothing to return or refund for the extension licence itself.

Professional Services

Full Refund — Before Work Commences

You are entitled to a full refund of any service fee if you cancel before our team has begun work. To cancel, email [email protected] with your order number within 14 days of purchase.

Partial Refund — Work In Progress

If work has already started, we will assess the proportion completed and issue a partial refund for the undelivered portion. We will agree the refund amount with you in writing before processing.

No Refund — Fully Delivered Services

Once a service is fully delivered and accepted (e.g. installation confirmed, support period active, test suite repository handed over), no refund is available.

How to Request a Refund

1. Email [email protected] with the subject line "Refund Request — [your order number]".
2. Describe the reason for your request.
3. We will respond within 2 business days and process any approved refund within 5–10 business days via the original payment method.

EU Consumer Rights

If you are a consumer (not purchasing for business purposes) based in the EU, you have the right to withdraw from a distance contract within 14 days without giving a reason, provided the service has not yet been fully performed. By requesting that work commence before the 14-day withdrawal period expires, you acknowledge that your right of withdrawal will be extinguished upon full performance of the service.

Contact

Questions about a return or refund? Email [email protected] or call +40 747 362 500 (Mon–Fri, 09:00–18:00 EET).